Please, read our terms and conditions carefully. If you are concerned about anything, please let us know.
When you make a reservation for accommodation you are entering a legally binding contract with the Four Seasons Hotel. Reservations cancelled with less than 48 hours notice prior to date of arrival for whatever reason, will be liable to cost of the first night’s stay. Failing to arrive, will result in a minimum penalty equal to one night’s stay per room to your credit card, account or charged against a deposit that has been received. If you give the correct notice, then you will not be charged anything.
If you are forced to cancel your booking please write, email or call us immediately and obtain a cancellation reference from us. By giving us your credit card details you are authorising us to charge your credit card, for your accommodation in full. In practice your card will not be charged until the arrival day, so this gives you the option to pay by cash or by credit card upon your arrival.
Any unpaid cancellation charges, telephone bills, unregistered extra guests or damages and removals (e.g. towels, linens, fixtures and fittings) will be charged to your credit card.
Credit Card Guarantee
Please note it is your responsibility to ensure that the credit card details provided to us are current, correct and valid for the period during your stay. No confirmed reservation is accepted unless supported by a current valid credit card.
Advance Booking Rate
To avail of this special rate you must book 14 days in advance of arrival. We will need a credit card prepayment to reserve your room. To ensure that you receive this special advance purchase rate, we will charge your credit card full prepayment of your reservation upon booking. Changes to your reservation are not permitted. Please note that your prepayment for this special rate is non-refundable. Dates are non-changeable and booking is non-transferable. In the event that the credit card declines and we are unable to process the payment, the reservation will be cancelled.
Check In / Check Out
At the Four Seasons Hotel we are delighted to accommodate you in any way we can…
Check in time is 3pm; check out time is 12noon. If you are arriving before 3pm, we would advise you to book your room from the night before as we cannot guarantee an early check-in.
At the Four Seasons Hotel we have a strict no smoking policy. Majority of Bedrooms and All Public Areas are non-smoking.
By making a reservation and / or signing our registration book you are agreeing to be bounded by the above terms and conditions.
Terms and conditions are subject to change without notice.